Volume 5, Issue 4 (Journal of Ergonomics 2018)                   J Ergon 2018, 5(4): 26-37 | Back to browse issues page


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Khani Jazani R, Hasanvand M. Identify and prioritize the factors affecting user satisfaction by Kano model and quality function development (QFD) integration methods: A Case Study at a technical and vocational workshop in Tehran. J Ergon. 2018; 5 (4) :26-37
URL: http://journal.iehfs.ir/article-1-484-en.html
, School of Health, Safety and Environment, Shahid Beheshti University of Medical Sciences , mostafa_h1364@yahoo.com
Abstract:   (1587 Views)
Background: The purpose of this study was to identify and prioritize some factors affecting the trainers' satisfaction of Technical and Vocational Training Organization (TVTO) by integrating QFD and Kano models.
Methods: In this study, 435 trainees, aged 18 to 22 years old, were selected to complete the Kano questionnaire through direct communication and interview with the user in one of the centers of technical and vocational education in Tehran, Iran. In this study, Kano model and quality function development (QFD) integration methods were used to improve the design of technical and vocational institutions' workshops ergonomically and based on the needs of users. After completing the Kano questionnaire by these individuals, the responses were analyzed and the results were entered into the house of quality (HOQ) matrix.
Results: The results of the house of quality (HOQ) matrix in this study showed that design and safe application factor, as one of the most important safety features, had a weight coefficient of j=7.35. However, the furniture adjusting criterion with a weight coefficient of j= 1.09 had the lowest importance from the user's viewpoint. In addition, the thickness of materials and furniture with an absolute significance of AI=52.1 had no significant relation with ergonomics and comfort.
Conclusion: This results showed that both the Kano model and QFD integration method can be used in identifying and determining the priorities of the product design and work environment from the users' perspective.
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Type of Study: Applicable | Subject: Special

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