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Investigating the Factors Affecting the Performance of Urban Bus Drivers Using the Macro Ergonomics Approach: A Qualitative Study
Fatemeh Alibeygian, Hamidreza Mokarami, Reza Kazemi,
Volume 12, Issue 2 (Iranian Journal of Ergonomics 2024)
Abstract
Objectives: The current qualitative study aimed to understand the factors affecting the optimal performance of bus drivers using the macro ergonomics approach and the work systems model. This topic is important as it addresses significant gaps in the existing literature regarding the ergonomic and systemic factors influencing driver performance.
Methods: In this study, 13 in-depth interviews were conducted with bus drivers. A qualitative content analysis of the data was performed using MAXQDA2020 software after data collection. Codes were extracted based on nine categories of factors affecting performance related to the five components of the work system: organizational, individual, environmental, task, and technology.
Results: The analysis revealed that employees reported low performance mainly due to organizational structural problems and managerial characteristics. These findings highlight the critical role of organizational factors in driver performance.
Conclusion: The results indicate that ergonomic interventions targeting organizational structural issues and managerial practices could significantly improve the performance and satisfaction of bus drivers. The insights gained from this research can inform practical interventions to improve the working conditions and overall performance of this occupational group. These findings contribute to the field by providing a direction for enhancing the work system to better support driver performance.

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